Frequently asked questions
Quick answers about shopping, orders, delivery and returns at Soubesize.
How do I place an order?
Choose a product, select the available options, add it to your cart and complete checkout. You will see a confirmation after your order is placed.
How can I track my order?
Use the Track Order page with the order details from your confirmation. If you need help, send us your order number through the Contact page.
What delivery options are available?
Available shipping methods and any related cost are shown at checkout based on the delivery address and items in your cart.
Can I change or cancel an order?
Contact us as soon as possible. We will help when the order has not yet entered processing or shipment.
What if an item arrives damaged or incorrect?
Contact our team promptly with your order number and clear photos of the item and packaging so we can review the issue.
How do returns work?
Return eligibility depends on the item condition and the applicable store policy. Contact us before sending anything back so our team can provide the correct instructions.
Is checkout secure?
Checkout uses the payment methods and security protections displayed on the checkout page. Soubesize does not ask you to send payment details through the contact form.
How do I contact Soubesize?
Use the Contact page and include your email address, subject and message. For an existing order, include your order number.